Hatton Garden Metals Review 2026: Fees, Storage & Service Tested

Who is Hatton Garden Metals?

Hatton Garden Metals was founded in 2007 and trades as Hatton Garden Metals Limited (Companies House No. 06426684), incorporated 14 November 2007. The company is headquartered at 11 St Cross Street, in the heart of London’s historic Hatton Garden jewellery quarter - a district synonymous with precious metals and gemstones since the medieval era.

The company is a family-run business, which sets it apart from the larger corporate bullion dealers. This shows in the level of personal service they offer - customers frequently mention dealing with the same staff members across multiple purchases.

Hatton Garden Metals is an Affiliate Member of the London Bullion Market Association (LBMA) and an Official Partner of both the Royal Mint and Metalor, one of the world’s leading precious metals refiners. These partnerships give them direct access to products at competitive trade pricing.

Our website walkthrough

The Hatton Garden Metals website is clean and professional, if more understated than some of the larger dealers. The homepage leads with their core proposition - gold and silver bullion from a trusted Hatton Garden dealer - with a live price ticker for gold and silver.

Trust signals are clearly displayed: the LBMA logo, Royal Mint Partner badge, Metalor Partner badge, and Trustpilot rating are all visible above the fold. The phone number is prominently featured, reflecting the dealer’s emphasis on personal, consultative service.

Product navigation is straightforward. Gold bars, gold coins, silver bars, silver coins, and platinum products are accessible from the main menu. Individual product pages include clear pricing, product specifications, and high-quality imagery. Quantity discounts are available on larger orders, though you may need to contact the team directly for the best pricing on significant purchases.

The site also highlights their free storage offer prominently - a key differentiator that is easy to find and understand.

Gold range and pricing

Hatton Garden Metals stocks a solid range of gold products sourced through their Royal Mint and Metalor partnerships:

• Gold coins - Britannias (1oz, 1/2oz, 1/4oz, 1/10oz), Sovereigns (full, half, quarter), Krugerrands, Canadian Maple Leafs, Austrian Philharmonics
• Gold bars - From 1g to 1kg, primarily from the Royal Mint and Metalor (both LBMA-approved refiners)
• Collector coins - Proof Britannias, proof Sovereigns, and limited edition Royal Mint issues

Pricing is competitive, particularly on larger orders where the personal service model allows for negotiated rates. As a general guide:

Product	Typical premium
Gold bars (100g+)	2–3%
Gold bars (1g–50g)	3–5%
1oz Britannia / Sovereign	3–5%
Fractional coins (1/4oz, 1/10oz)	5–8%

For orders above £10,000, it is worth calling the team to discuss pricing - the family-run model means they have flexibility that automated online-only dealers do not.

Silver range and pricing

Hatton Garden Metals offers a comprehensive silver range including:

• Silver coins - Britannias, Maple Leafs, Philharmonics, and other popular bullion coins
• Silver bars - From 1oz to 1kg, from LBMA-approved refiners
• CGT-free options - Silver Britannias and other UK legal tender silver coins are exempt from Capital Gains Tax

As with all UK silver purchases, VAT at 20% applies to most silver products. Hatton Garden Metals’ free storage offer on orders over £2,500 can help offset this cost - storing silver in their allocated vault avoids the need for immediate VAT payment in some arrangements.

Delivery and packaging

Hatton Garden Metals offers insured delivery across the UK:

• Free insured delivery on orders above a standard threshold
• Packages sent via Royal Mail Special Delivery or secure courier
• Discreet packaging with no external branding or indication of contents
• Signature required on receipt
• Full insurance in transit at no additional cost

Alternatively, customers can collect in person from the Hatton Garden showroom - a significant advantage for London-based buyers or those purchasing high-value items who prefer not to rely on postal delivery.

Storage options

Storage is one of Hatton Garden Metals’ standout features:

• Free allocated storage on orders over £2,500
• Storage is fully insured and individually segregated - your metals are identifiable and not pooled
• Physical delivery can be requested at any time
• No ongoing monthly fees for qualifying orders

This is a genuine differentiator. Most UK dealers either charge for storage (BullionByPost charges £10/month after an introductory period) or do not offer it at all. For buyers making purchases above £2,500, the included storage alone can save significant money over time, particularly for silver where home storage of bulky bars is impractical.

Customer service

Hatton Garden Metals’ service model is built around personal relationships:

• Phone: Direct line to the team during business hours
• Email: Available for quotes and enquiries
• Showroom visits: 11 St Cross Street, Hatton Garden, London, EC1N 8UB - walk-in or by appointment
• Consultative approach: Staff are available to discuss purchases, answer questions, and provide guidance

The showroom is a major asset. Being able to visit a physical premises in Hatton Garden, examine products, and speak face-to-face with staff provides a level of reassurance that no online-only dealer can match. For first-time buyers or those making significant investments, this matters.

What other customers say

Hatton Garden Metals has an outstanding review profile:

• Trustpilot: 4.9/5 from 7,300+ reviews - rated “Excellent”

The 4.9 rating at this volume is exceptional. Common themes in positive reviews include the personal touch of a family-run business, knowledgeable and patient staff, fast delivery, competitive pricing (especially on larger orders), and the convenience of the Hatton Garden showroom. Repeat customers are a recurring feature of the reviews - many reviewers mention this is their third, fifth, or tenth purchase.

Negative reviews are rare and typically relate to delivery timing during peak periods - a common industry issue rather than a dealer-specific problem.

Is Hatton Garden Metals safe and legit?

Yes. Hatton Garden Metals is one of the most verifiable bullion dealers in the UK:

• Companies House: Registered as Hatton Garden Metals Limited, Company No. 06426684, incorporated 14 November 2007, status Active
• LBMA: Affiliate Member of the London Bullion Market Association
• Royal Mint: Official Partner
• Metalor: Official Partner
• Address: 11 St Cross Street, Hatton Garden, London, EC1N 8UB
• Track record: Family-run since 2007, with 7,300+ verified Trustpilot reviews

The physical showroom in Hatton Garden provides an extra layer of legitimacy - you can walk in, meet the team, and see the operation first-hand.

Who is Hatton Garden Metals best for?

Hatton Garden Metals is the best choice if you:

• Are making orders over £2,500 and want free allocated storage included
• Value a physical showroom where you can visit and collect in person
• Prefer personal, family-run service over a large corporate operation
• Want the reassurance of a dealer in London’s Hatton Garden - the historic home of UK precious metals
• Are looking for Royal Mint and Metalor products at competitive prices

It may not be the best fit if you:

• Want the widest online product range - try BullionByPost instead
• Are making very small purchases under £500 - a high-volume online dealer will be more cost-effective
• Want vaulted gold with the lowest ongoing fees - try BullionVault instead
• Prefer a heritage luxury brand with a West End showroom - try Sharps Pixley instead

How Hatton Garden Metals compares

Feature	Hatton Garden Metals	BullionByPost	Sharps Pixley
Coin premium (1oz Britannia)	3–5%	3–5%	3–5%
Bar premium (100g)	2–3%	2–3%	2–3%
Free delivery	Yes (standard threshold)	All orders	Yes
Free storage	Orders over £2,500	No (£10/mo after trial)	No (safe deposit boxes)
Showroom	Hatton Garden, London	No	St James’s Street, London
Trustpilot	4.9/5 (7,300)	4.8/5 (17,900)	4.9/5 (2,200)
CGT-free options	Yes	Yes	Yes
Best for	Storage, personal service	Widest range, delivery	Heritage, luxury

For a full ranking of UK gold dealers, see our Best UK Gold Dealers 2026 comparison.

Final verdict

Hatton Garden Metals occupies a distinctive position in the UK bullion market. They are not the biggest dealer, nor the cheapest on every product - but they offer something the online-only giants cannot: a genuine personal service from a family-run business in London’s most famous precious metals district, with free allocated storage that saves you money from day one.

For buyers making purchases above £2,500, the free storage alone makes Hatton Garden Metals worth serious consideration. Add in the Hatton Garden showroom, Official Partner status with the Royal Mint and Metalor, LBMA membership, and a 4.9 Trustpilot rating, and you have a dealer that combines credibility with a personal touch. If you value service and storage over the widest possible online catalogue, Hatton Garden Metals is an excellent choice.